Arbiter Group is committed to providing you with the best possible customer service experience. Arbiter Group respects your privacy and is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information
There are many aspects of the website which can be viewed without providing personal information, however, for access to future Arbiter Group customer support enquiries, you are required to submit personally identifiable information on our online customer enquiries form. 

Cookies
When we use or collect information in relation to your use of digital services - We may use ‘cookies’ to collect data (typically not personal information) relating to your general internet usage. This data may include IP addresses, browser versions, number of visits and similar data relating to your navigation of the internet and our site. Cookies help us to improve our site and deliver a better and more tailored service, for instance by storing information about your preferences and allowing us to recognise you when you return to our site. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the website, but the website may be limited in the use of some of the features

Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, trades services and processing transactions. Those companies will be permitted to obtain only the personal information they need to deliver the service. Arbiter Group takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use them for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Personal information may be collected in the following circumstances, including: 
(i) During communications between individuals and our staff (including in person and over the telephone), through text messages you send us, through written forms through which you provide information and via the internet 

(ii) When you telephone us or visit our website and make an enquiry to which a later response is requested and to do so requires your contact details 

(iii) In communications with landlords, tenants, leasing agents and council officials 

(iv) When you enter into a contract with us for goods or services 

(v) When you pay for goods or services with methods other than cash

(vi) When you conduct credit checks though credit reporting bodies or various public domain databases 

(vii) When we make enquires through ASIC, Centrelink or the Titles Office 

(viii) When liaising with insurers, for the purposes of considering, processing and administering claims 

(ix) When you ask to be included on a marketing distribution list 

(x) When evaluating job applicants and personnel, including their contact details, employment history and educational qualifications. This may include ‘sensitive information’ as defined in the Privacy Act. Further details about this Policy and practices for job applicants will be available at the time of application. 

Security of personal information
The company will take reasonable steps to protect your personal information, including internal and external security, restricting access to personal information to those who may need to know, maintain technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security. 

What do we do if there is a data breach? 
In the event of a data breach, such as the unauthorised loss, use or disclosure of personal information, we will assess and respond in line with our applicable policies and procedures, which incorporate the requirements contained in the Privacy Act and the Australian Privacy Principles. Pursuant to our obligations under the Privacy Act and the Australian Privacy Principles, we will notify you where your personal information is involved in an eligible data breach that is likely to result in serious harm. Such notification will also include making recommendations about the steps you should take in response to the breach. Where required by law, the Australian Privacy and Information Commissioner will also be notified of an eligible data breach.

Changes to this Privacy Policy
Arbiter Group reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Arbiter Group reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us
Arbiter Group welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Email: hello@arbitergroup.com.au